Overview
Creeside Solutions is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK GDPR. The data controller is CTAMP Limited (Companies House: 315515), trading as Creeside Solutions, Newton Stewart, Wigtownshire, Scotland. Contact: admin@creeside.solutions.
What We Collect and Why
We collect only what we need to deliver and manage our services:
- Contact details (name, phone number, email address) — to communicate with you about bookings and enquiries
- Address — for home visit appointments
- Payment information — processed securely via Square; we do not store card details
- Order history — held in WooCommerce to manage your account and any refund requests
- Website account details — if you create an account, we store your login credentials and order history
- Contact form submissions — name, email, and message content, submitted via our website contact form
Our legal basis for processing this data is contract performance (to carry out the service you have requested) and legitimate interests (to manage our business and communicate with you). Where required, we will ask for your consent.
Cookies
Our website uses essential cookies to keep you logged in and to support secure checkout. No third-party advertising or tracking cookies are used. You can control cookies through your browser settings.
Who We Share Your Data With
We do not sell or share your personal data with third parties for marketing purposes. Data may be shared with:
- Square — for secure payment processing
- Our website host — for the technical operation of this website
All third parties are required to handle your data securely and in accordance with UK GDPR.
How Long We Keep Your Data
We retain your data only for as long as necessary. Order and payment records are kept for up to 7 years in line with HMRC requirements. Contact form submissions are deleted once no longer needed. You may request deletion of your data at any time (see Your Rights below).
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where not legally required to retain it)
- Object to or restrict how we process your data
- Receive a copy of your data in a portable format
To exercise any of these rights, contact us at admin@creeside.solutions. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time.
Questions?
If you have any questions about this policy or how we handle your data, please contact us at admin@creeside.solutions.